Tartufo Siciliano

Rule on restitution

After receiving the item, contact seller within: 14 days
Shipping for return: Buyer
The withdrawal is only applied to new objects, while in others it is specified the note: "There is no returning the item" or "Subject Used" or "Subject Regenerated" or "Product Alerts".


Truffle Siciliano guarantees on their products (except in those where it is not specifically mentioned the return (also new) or products used and reconditioned), in accordance with rules laid down by the Decree of 22 May 1999, n. 185, the possibility of exercising the right of withdrawal within 14 (fourteen) working days of receipt of the product. Distance selling is regulated also by 'art. 1372 Cod. Civ, from the Consumer Code (Legislative Decree no. 206/2005), Legislative Decree 185/99, which came into force in implementation of the European Directive 97/7 / EC as well as the legislative decree 21 of 21 February 2014.
The withdrawal must take place within 14 days (including holidays) from the date of receipt of the product.
E 'can also cancel a purchase (for non-payment or other reasons) within 3 days (in the case of Bank expect further three days to verify the accreditation) after the order (included) without incurring a penalty. In this case the customer will have to express its will to withdraw from simply a communication via email, without having to give a reason. In fact, the customer can request cancellation of the order up to the moment in which the same is not yet in stock preparation.
- The order status is clearly visible in the "Order Status" of your Personal Area.
- The order is no longer voidable if the indication "2. Preparation underway". (Directive 85/577 / EEC of 20 December 1985 to protect consumers).


Art. 1 The costs of shipment for the return (return to work) of the products purchased / rented new and non-perishable, I am always borne by the customer. Or you can transfer the objects with their vehicles.

Art. 2 The costs of packaging and re-shipment of the products to the customer varies according to the quantity, volume and weight of the object / s. It will be sent a quote before their escape. Or you can pick up objects with their vehicles.

Art. 3 For the purchase of a used item it is not 'made it possible for any reason. Object used is sold under formula seen and liked in the middle photo, with explicit exclusion of any form of guarantee or withdrawal, the person making the purchase unconditionally accepts our rules.

Art. 4 For hygiene reasons, the right of withdrawal lapses for fresh and frozen products as they can not be put back on the market without endangering the health of consumers. Precisely for this reason it is not possible to return food (due to an error in your purchase), of which it is not possible to ensure adequate preservation.

Art. 5 Return accepted for all types of products (Fresh / Frozen / Oggettistica) in case you make an error during our packaging process and / or delivery to the wrong address. In this case you can open a claim and proceed with the return and refund.

The Refund:

Art. 1 The refund will be returned to the subject examined and intact in all its parts. The sum will be paid on the purchase except the shipping (if any). So in the case in which the object is returned or not replaced it will be refunded automatically the closing of the purchase amount with buys sale. The refund will be total or partial depending on the state of damage, wear, use, removal of any seals, unpacking that the object has been returned in our warehouses not according to the rules of distance selling. Truffle Siciliano give photographic evidence of the receipt of the damaged or tampered / used.
Leggi online il Decreto Legislativo 22 maggio 1999, n. 185 sul sito del Parlamento

Summary and additional information:

The right of withdrawal allows customers to return the product ordered / rented in case the product does not meet the characteristics mentioned on our site. For discounts it is necessary that the products purchased / rented not been tampered with and that all original packaging is intact and undamaged.
The right of withdrawal may be exercised, in accordance with Article 1, paragraph 1 letter a) of the aforementioned Law, by natural persons acting for purposes not related to their professional activity. Only they are allowed to exercise the right of withdrawal, to the exclusion therefore legal persons.
To withdraw from a purchase you will need to communicate this intention no later than 14 days after receipt of the products purchased. The communication must be made through a private area on TartufoSiciliano.net or by e-mail, or by registered letter with acknowledgment of receipt, sent to the sender of the shipment and you will need to specify the products purchased, the order number and your will withdraw from the purchase. We will reply via email within 48 hours to your notice and you will need to send in a short time the products you wish to return.

Warning: Failure to comply with all the above standards will void pursuant to art. 5 of Legislative Decree no. 185/99, the right of withdrawal.

Exceptional cases agreed with the customer:
It 'also possible in exceptional cases (for a product received different from the one ordered, eg a 50g instead of 100g) ask the difference amounting to questione.In the object in this case, the customer must provide proof (before tampering package) by sending a snapshot (photo shoot digital) the wrong product, where it is visible and intact our seal.

Legal dispute:

Distance selling is regulated also by 'art. 1372 Cod. Civ, from the Consumer Code (Legislative Decree no. 206/2005), Legislative Decree 185/99, which came into force in implementation of the European Directive 97/7 / EC as well as the legislative decree 21 of 21 February 2014. all disputes, tort, misrepresentation or fraudulent action (such as replacement of a product return or replacement of the seal on another) will take over the hole and the courts of jurisdiction by ns. Legal.

New products

» Do not allow new products at this time.

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